No access to Azure Owner account - only global admin role account

DesperateAdmin 0 Reputation points

Hi all,

I am desperately trying to find out what the Owner account is. I have looked at every article on the internet (i think!), but I can't get to the subscriptions info using the only account we have. It is the highest level account I know yet it isn't the owner. The account that might have been used egts rejected when trying to login, change password as it says it isn't a valid email address .

This was set up years ago and never needed anything of this level. A contractor is trying to add an HCi stack to Azure and we can't. I have tried the azure CLI querying Owners but it says I don't have permissions as does everything else in the Azure Portal. I can't even raise a support ticket in Azure as it says I don't have the permissions. I can raise support tickets fine in our 365 portal.

I am stuck. Can anyone recommend anything as I can't find a way to contact Microsoft Azure support. I am a large school, so a mix of paid for 365 products and support, and the free Azure offering for AAD Connect for AD integration.

Appreciate any help...desperately.

Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
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  1. TP 82,241 Reputation points


    When signed in to the Azure portal as a Global Administrator, please select Yes under Azure Activate Directory -- Properties (link below) -- Access management for Azure resources, and click Save:

    azure ad properties

    Next sign out of the portal, sign back in, and then assign yourself Owner role to the subscription via <yourSubscription> -- Access control (IAM) -- Add. Sign out and back in and verify that you have Owner rights. You should be able to give your contractor the permissions they need.

    If the above is useful please click Accept Answer.



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  2. DesperateAdmin 0 Reputation points

    Hi TP,

    Thanks for a swift reply. I have done that already. I should have said, apologies. The issue seems to be the subscriptions then. I have 2 but can't get any info. They both say ACTIVE but the same issue is for both of them.


    when i access each subscription then go to IAM i get


    Hopefully you can see the images ok. Really weird from my perspective as I seem to be able to do everything else except this subscription stuff.

    Appreciate the help greatly

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