Failed to refresh access token for service

Question

Hello,

I am getting an error for a connector that several of our power apps use. It says to sign in under connections, and I click "fix connection" and sign in, but nothing happens. The error message states that the secret key has expired. So I went into Azure, app registrations, created a new secret key for it. But I still cannot sign in and get the error message to go away. Any ideas?

Answer 1

If you're encountering issues with a connector in Azure DevOps and receiving an error message stating that the secret key has expired, here are a few steps you can take to troubleshoot the issue:

Ensure the new secret key is correctly configured: Double-check that you have created a new secret key in Azure and copied it correctly into the connector's configuration. Make sure there are no leading or trailing spaces, and that the key is properly associated with the connector.

Verify the permissions: Check if the connector requires specific permissions or access to Azure resources. Ensure that the necessary permissions are granted to the connector in Azure. This could include API permissions or role assignments.

Review the connection settings: In Azure DevOps, go to the connection settings for the connector and verify that all the required information, such as URL, credentials, and authentication method, are correctly configured. Update any outdated or incorrect settings.

Check for any additional authentication requirements: Some connectors may require additional authentication steps, such as multi-factor authentication (MFA) or specific authentication protocols. Make sure you have completed all the necessary authentication steps for the connector.

Clear cache and cookies: In some cases, clearing the cache and cookies of your browser can resolve authentication-related issues. Try clearing your browser cache and cookies and then attempt to sign in again.

If the issue persists after following these steps, I recommend reaching out to Azure DevOps support or the support channel specific to the connector you are using. They will be able to provide further assistance and help resolve the issue.