How to fix "My account cannot be recovered because it is not stored in my email"

Philip Jackson 0 Reputation points

My son uses Xbox and my Gmail account for it. I was able to use authenticator for work previously on my old phone but i am having trouble on my new phone. I didn't transfer all apps and data to new phone so that may be the issue.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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