I cannot access my Microsoft 365 developer subscription.

Jay Burch 0 Reputation points
2023-05-13T16:39:55.3733333+00:00

Every time I try to login to the page, it asks me to login through Authenticator although I did not set up the account yet. Please tell me how to reset the authenticator feature from my account. I tried calling Microsoft Support with no success.

Sincerely,

Jay Burch

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,141 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Dave Patrick 426.4K Reputation points MVP
    2023-05-13T17:09:34.41+00:00

    You can add / remove authentication devices here.

    https://mysignins.microsoft.com/security-info

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Dave Patrick 426.4K Reputation points MVP
    2023-05-14T01:04:38.4+00:00

    If you are the only global admin on the account and are blocked entirely, you can reach out to the 365 Data Protection team to restore access. 866-807-5850

    -

    --please don't forget to upvote and Accept as answer if the reply is helpful--