Hello @Admin!
I think this article will help , assuming you are on a Corporate Network with AD and GroupPolicies in place
This procedure shows you how to add exemptions for any network traffic that uses the ICMP protocol.
Administrative credentials
To complete this procedure, you must be a member of the Domain Administrators group, or otherwise be delegated permissions to modify the GPOs.
To exempt ICMP network traffic from authentication
Open the Group Policy Management Console to Windows Defender Firewall with Advanced Security.
On the main Windows Defender Firewall with Advanced Security page, click Windows Defender Firewall Properties.
- On the IPsec settings tab, change Exempt ICMP from IPsec to Yes, and then click OK.
Of course if you could provide more details on the setup we may be able to find the exact cause and the solution that fits.
As i said this is assuming you are on an Active Directory Schema
I hope this helps!
Kindly mark the answer as Accepted and Upvote in case it helped!
Regards