How to move junk email to inbox on mobile.

41844108 256

I’m need to click a link in an email, and I need to move it to the inbox first. It appears MS didn’t design this part because there’s no way to move an email to the inbox. I was planning on working on my commute this morning, but instead I ran into a brick wall immediately because MS forgot to design the mobile app.

Is there a way to do this, or are we doomed with tools that make us inefficient?

Faery Fu-MSFT 16,836 Reputation points Microsoft Vendor

2023-05-16T07:12:42.0233333+00:00

Hi @ 41844108 ,

Welcome to Microsoft Q&A forum.

According to your description, seems that you are encountering issue about Outlook for mobile. Please kindly understand that here we mainly focus on general issues about Outlook desktop client and know little about Outlook for mobile. So, in order to better solve your issue, it is suggested for you to post a new thread to the dedicated forum for Outlook for mobile.

Thanks for your understanding.
41844108 256 Reputation points

2023-05-16T14:13:34.1233333+00:00

That’s so sad Microsoft is so disorganized they can’t even have a single support channel for a single app. Sort of insulting to me. I’m sorry you work in these conditions.
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41844108 256 Reputation points

2023-05-18T16:44:46.63+00:00

Marked Victor's comment as spam.

1 answer

Vasil Michev 95,341 Reputation points MVP

2023-05-15T14:45:00.16+00:00

Assuming you have an Exchange Online/Office 365 account configured in the mobile Outlook app, to move a message from the Junk folder to Inbox, either select the message or open it first, then hit the three dots menu in the top right corner > Move to folder.

As for general feedback on the Outlook app and its features, you can use the Feedback portal: https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472
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41844108 256 Reputation points

2023-05-15T14:53:09.7366667+00:00

Yeah it’s not there. That’s why is is so ridiculous. I would reply with a screenshot, but this website is broken and you cannot click the image upload icon, even in Edge.

Vasil Michev 95,341 Reputation points MVP

2023-05-15T15:00:48.95+00:00

Try opening a ticket via the Help menu > Contact Outlook mobile support. As part of the process you can include screenshots directly within the app.

41844108 256 Reputation points

2023-05-16T14:23:51.4666667+00:00

Typical MS experience: design is so bad we waste a ton of time trying to do something, then trying to learn how to do it is near impossible because of more bad design.

In this case there’s two sets of three dots, and one of them has several items you’d expect to be right next to “move to inbox”. I don’t understand why making a UI intuitive is so against MS ideology.
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