10,132 questions
When I launch outlook it opens my old email account and not my new one I just purchased?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 36%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Katie McHugh
0
Reputation points
I am using my new user name and password but I cannot access my new account and it keeps opening up my old one.
Outlook | Windows | Classic Outlook for Windows | For business
{count} votes
-
Katie McHugh 0 Reputation points
2023-05-15T17:40:01.8533333+00:00 if someone emails me the answer I will not get it since I don't have access. My gmail is ******@gmail.com
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Faery Fu-MSFT 19,751 Reputation points Moderator2023-05-16T06:46:57.32+00:00 Hi @Katie McHugh ,
In order to protect your personal letter, I have already hidden your real address.
What type of account is the account that you cannot access? Is it outlook.com or 0365 or something else?
Can you successfully log in on the web?
-
Faery Fu-MSFT 19,751 Reputation points Moderator
2023-05-22T09:07:11.0266667+00:00 Hi @Katie McHugh ,
I am writing to see how everything is going on with this thread. If you still have further concern on this, please feel free to let us know.
Sign in to comment
Sign in to answer