Online Archive - Deleted Items folder

Yvonne Owyeong 60 Reputation points
2023-05-15T18:18:43.56+00:00

I have a customer who is trying to delete a folder from the Deleted Items folder in her Online Archive, but the folder comes back with Folder Name (1) (2) (2). She does not have Ligation Hold or Retention Hold enabled. Any ideas?

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A family of Microsoft email and calendar products.
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Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Amit Singh 4,861 Reputation points
    2023-05-16T06:00:50.36+00:00

    Does this user have the auto-expanding archive enabled?

    Once the auto-expanding archive has created an auxiliary archive space, you can't delete folders in the online archive: https://docs.microsoft.com/en-us/microsoft-365/compliance/autoexpanding-archiving?view=o365-worldwide

    Also, check this link for help - https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/archive-mailboxes/cannot-delete-folders-archive-mailbox


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