Online Archive - Deleted Items folder

Question

Online Archive - Deleted Items folder

Yvonne Owyeong 60

I have a customer who is trying to delete a folder from the Deleted Items folder in her Online Archive, but the folder comes back with Folder Name (1) (2) (2). She does not have Ligation Hold or Retention Hold enabled. Any ideas?

Aholic Liang-MSFT 9,396 Reputation points Microsoft Vendor

2023-05-16T08:14:16.4833333+00:00

Hi @ Yvonne Owyeong，

In order to better study your problem, I would like to confirm the following with you:

1.Whether the messages in the deleted items in the archive mailbox can be deleted normally？Are there any errors?

2.If the email is deleted in the Outlook client, will it be synchronized in OWA？
Yvonne Owyeong 60 Reputation points

2023-05-16T12:48:36.0566667+00:00
The messages are deleted but only the folder reappears with the same name but with parentheses for example Foldername (1) (2) (2). No errors or messages.

I thought the online archive is completely separate. Does it sync with the OST?

Aholic Liang-MSFT 9,396 Reputation points Microsoft Vendor

2023-05-16T08:14:16.4833333+00:00

Hi @ Yvonne Owyeong，

In order to better study your problem, I would like to confirm the following with you:

1.Whether the messages in the deleted items in the archive mailbox can be deleted normally？Are there any errors?

2.If the email is deleted in the Outlook client, will it be synchronized in OWA？
Yvonne Owyeong 60 Reputation points

2023-05-16T12:48:36.0566667+00:00

The messages are deleted but only the folder reappears with the same name but with parentheses for example Foldername (1) (2) (2). No errors or messages.

I thought the online archive is completely separate. Does it sync with the OST?

Answer 1

Amit Singh 3,731

Does this user have the auto-expanding archive enabled?

Once the auto-expanding archive has created an auxiliary archive space, you can't delete folders in the online archive: https://docs.microsoft.com/en-us/microsoft-365/compliance/autoexpanding-archiving?view=o365-worldwide

Also, check this link for help - https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/archive-mailboxes/cannot-delete-folders-archive-mailbox

Yvonne Owyeong 60 Reputation points

2023-05-16T12:49:39.74+00:00

Auto-expanding is NOT enabled.
Yvonne Owyeong 60 Reputation points

2023-05-16T12:50:07.2533333+00:00

The messages are deleted but only the folder reappears with the same name but with parentheses for example Foldername (1) (2) (2). No errors or messages.

I thought the online archive is completely separate. Does it sync with the OST?

Online Archive - Deleted Items folder

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