Outlook Autodiscover Constant pop up for my old Workplace

Daniel Woods 0 Reputation points
2023-05-16T10:11:04.8966667+00:00

I am trying to log into the Outlook App downloaded with Microsoft 365 at home (I work remotely), with my company credentials. However, I keep receiving a pop-up prompting:

" Allow this website to configure *** Email address is removed for privacy *** (example) server settings?

https://www.cXXXXXXy.co.uk/autodiscover/autodiscover.xml

Your account was redirected to this website for settings."

Where www.cXXXXX.co.uk is another companies domain (which I used to work for but don't work for anymore).

I have already tried the below suggested by a microsoft agent which has had not worked:

"According to your description, before moving forward, may I please know whether you have tried to check the result via creating some registry keys which are mentioned in this official article Something went wrong and Outlook couldn't set up your account - Microsoft Support for Autodiscover or root domain scenario?"

How do I stop this from happening, or ensure that my PC is completely disconnected to this old company domain? I don't even know where the connection would have been in the first place...

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  1. Amit Singh 4,846 Reputation points
    2023-05-17T05:12:46.72+00:00

    About the prompt you mentioned, generally, this prompt is because Outlook has found your auto-discover SRV record that is configured for the email domain test.com. You can use Nslookup to check your domain’s SRV record for more information about configuring SRV records for auto-discovery. The warning is expected and can be safely ignored or suppressed. When this warning message occurs, you may choose not to be asked about the specific website again.

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  2. Shaofan Lv-MSFT 6,765 Reputation points Microsoft Vendor
    2023-05-17T10:04:05.0766667+00:00

    Hi @Daniel woods,

    I agree with Amit, the warning is expected. Have you tried recreating a new profile?