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How can we add an intelligent robot to solve some simple problems for customers in order to contact us in a timely manner, as there are some cooperative suppliers from other organizations on the shared channel?
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Hi
Thanks for visiting our forum. Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. Based on your description, this problem is related to Teams development. Thanks for your understanding and patience!
What Service Desk Software do you use? Some of them have Teams bots that can help with this.
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Currently Bots, connectors, and message extensions are not supported in shared channel.
Please find the Limits for shared channels below -