Authenticator App not working-going in circles!

Question

I recently got a new phone. So I am not trying to log back into my work outlook account. When I put in my email address and hit add account, it asks me to open the authenticator. So I do that. The authenticator then says "open your authenticator app and enter the number shown to sign in" huh?? I am already IN THE AUTHENTICATOR APP. There is nowhere to enter the numbers. If I click "I can't use my Microsoft Authenticator app right now, it gives me an option to approve the request on my microsoft authenticator app and brings me right back to the page that says open your authenticator app. And then by this time, my outlook is timed out and I have to start this crazy circular process again and I still can't access my email!! Please tell me there is a fix because this is pure insanity.

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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Answer 2

Same here - crazy!

PowerApps takes you to Authenticator with the verification number displayed but Authenticator wont let you input the number.

Going round in circles!