Unable to open e-mail

Question

UTC Date: 2023-05-16T15:33:40.073ZClient Id: C751A1B069D94674AAB2CF9F80570A6ESession Id: 62300059-0635-493f-a390-4ad35d85b0bbClient Version: 20230505004.15BootResult: cdnErrorFailed resource: https://res.cdn.office.net/owamail/20230505004.15/scripts/owa.MailBoot.m.jsBack Filled Errors: Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230505004.15/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230505004.15/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230505004.15/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230505004.15/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res.cdn.office.net/owamail/20230505004.15/scripts/owa.MailBoot.m.js):undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefinederr: Error: Failed to load javascript.esrc: Runtimeet: ClientErrorestack: Error: Failed to load javascript.    at k.onLoadFailed (https://outlook.live.com/mail/0/?bO=1&sessionId=62300059-0635-493f-a390-4ad35d85b0bb:2:16315)    at https://outlook.live.com/mail/0/?bO=1&sessionId=62300059-0635-493f-a390-4ad35d85b0bb:2:15080

Answer 1

Hi @ thomas ferguson,

In order to help you better, I would like to confirm the following points with you:

1. What email account are you using? outlook.com/exchange online/gmail.com？
2. Does this error occur when opening an email in OWA? Is it normal to use the Outlook client?

In addition, I recommend that you try the following methods to log in to this mailbox to see if it works:

1. Turn on privacy mode in this browser, then log in to this mailbox to see if it works?
2. Sign in with a different browser to see if that's working.

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