Skype for Business restarts itself when exit

Ian Goo 5 Reputation points
2023-05-17T01:35:46.6+00:00

Every time when I exit Skype for Business, it will start itself again after several seconds.

Skype version: 2304 Build 16.0.16327.20200 x64.

Windows 10 22H2 Pro for Workstations.

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. JimmyYang-MSFT 49,716 Reputation points Microsoft Vendor
    2023-05-18T02:53:13.8933333+00:00

    Hi @Ian Goo

    Does this issue persist all the time?

    Does anyone else have the same problem in your organization?

    Is your environment online or on-premise?

    To troubleshoot your issue, we firstly recommend you try to clear your client cache file by following these steps:

    1. Log out of Skype for Business/Lync.
    2. Delete any sign-in info (only in Skype For Business 2013/2016)
    3. Exit Skype for Business/Lync.
    4. Navigate to Users > username > AppData > Local > Microsoft > Office > x.0 (x.0 corresponds to the Skype for Business/Lync version: 16.0 = Skype for Business 2016, 15.0 = Skype for Business 2013, 14.0 = Lync 2010) > Lync
    5. Delete sip_profileName folder. 
    6. Delete all files in Tracing folder. Do not delete the folder itself.
    7. Clear DNS cache: in Command Prompt run ipconfig /flushdns command.

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