EVR not working on Windows 10 LTSC 1809

Ramashankar Agrahari 31 Reputation points
2023-05-17T08:03:52.7166667+00:00

I have 2 PCs, both are having Windows 10 Enterprise LTSC (Version 1809, Build 17763.4377) installed.

PC1 configs:

  • CPU: Intel® Core™ i3-8100 CPU @ 3.60 GHz
  • Graphics: Intel® UHD Graphics 630 (driver 26.20.100.7158)

PC2 configs:

  • CPU: 12th Gen Intel® Core™ i5-12500T
  • Graphics: Intel® UHD Graphics 770 (driver 31.0.101.3678)

Now issue is that EVR(Enhance Video Renderer) is working fine on PC1 but not on PC2.

I am using GraphStudio tool and inserting a file source filter and EVR filter. On PC1, when I try to render the file source it gets connected with EVR and works fine. But on PC2, EVR is unable to get connected in graph chain, even if I force it to connect manually.

As the OS and windows update are same on both PCs, so I am unable to figure out the root cause. I am suspecting that raw video format required for rendering is not supported by EVR on PC2. I also upgraded/downgraded the intel Graphics driver manually but issue still persist.

Any idea how to/where to check for this issue.

Thanks.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,701 questions
0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ian Xue (Shanghai Wicresoft Co., Ltd.) 30,376 Reputation points Microsoft Vendor
    2023-05-18T09:32:31.5133333+00:00

    Hi，

    Please use the System File Checker to scan Windows system files. Open cmd as administrator and run the commands below  

    DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow

    This will scan all protected system files and replace corrupted files with a cached copy.

    Also try manually registering the EVR dll file 

    regsvr32 evr.dll

    Best Regards,

    Ian Xue

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Limitless Technology 43,966 Reputation points
    2023-05-18T15:49:44.02+00:00

    Hello!

    If you're having trouble with EVR working on one PC but not the other, there are a few things we can try to troubleshoot the issue. Here's what I suggest:

    First, let's check the graphics drivers on both PCs and make sure they're up to date. Even though they're both running Windows 10 Enterprise LTSC (Version 1809, Build 17763.4377), they may have different hardware components and drivers. Go to the manufacturer's website for each PC's graphics card and download and install the latest drivers.

    Next, let's compare the installed software and codecs on both PCs. Make sure the same media player software is installed on both PCs and that the necessary codecs for EVR are present. Ensure that any third-party codecs or codec packs are up to date and compatible with EVR.

    We should also verify the DirectX version on both PCs. Open the Run dialog (Windows key + R) and enter "dxdiag" to open the DirectX Diagnostic Tool. Check the DirectX version listed on both PCs and make sure they're the same. If not, consider updating DirectX to the latest version.

    If none of those steps work, we can try resetting the Windows Media Player settings on PC2. Open Windows Media Player, go to "Organize" -> "Options" -> "Performance" tab, and click on "Restore Defaults." Restart the PC and check if EVR works.

    It's also worth trying to play different media files on both PCs to see if the issue is specific to certain file types. If EVR doesn't work for any media file on PC2, it could indicate a broader compatibility or configuration issue.

    Lastly, we should review the Group Policy settings on both PCs to ensure there are no specific policies or restrictions affecting EVR on PC2. Open the Group Policy Editor (gpedit.msc) and navigate to "Computer Configuration" -> "Administrative Templates" -> "Windows Components" -> "Windows Media Player" and check the settings.

    If none of these steps work, let's gather more information such as error messages or specific behaviors to assist in further troubleshooting.

    Hope this helps!

  3. Ramashankar Agrahari 31 Reputation points
    2023-05-30T06:44:32.13+00:00

    Hi,

    any update on this issue?

    What all OS or third party modules/components/drivers which can affect working of EVR on a pc?

    0 comments
  4. Ramashankar Agrahari 31 Reputation points
    2023-06-01T10:27:58.7966667+00:00

    Hi  ,

    One important update:

    While debugging EVR issue further, I came across a tool called DXVA Checker (https://bluesky-soft.com/en/DXVAChecker.html)) which tells you about DXVA support on pc.

    This tool is showing NO SUPPORT for DXVA on PC2 (i5-12th Gen pc) when intel driver is installed, and shows software version support when intel driver is uninstalled. Refer images: i5-12Gen_Intel_DXVA_Issue_1.png, i5-12Gen_Intel_DXVA_Issue_2.png, i5-12Gen_Microsoft_DXVA_OK_1.png, i5-12Gen_Microsoft_DXVA_OK_2.png

     

    Then, I used this tool on PC1 also (i3-8th Gen) which works fine for EVR scenarios. Here this tool is showing full support of DXVA with intel driver too. Refer images: i3-8Gen_DXVA_OK_1.png, i3-8Gen_DXVA_OK_2.png.

     With this observation, I believe this DXVA support has something to do with EVR issue.

    As I am not aware of whose responsibility is to support DXVA on pc, whether it is Windows OS or intel GPU hardware or intel graphics driver, so can anyone clarify this? Since same OS is working fine with other intel CPU/GPU hardware so I don't have doubt on OS.  

    Do I need to install any thing more (any OS component/modules or intel software/driver) on PC2to fix this issue?
    Thanks.

    i5-12Gen_Intel_DXVA_Issue_1.png

    i5-12Gen_Intel_DXVA_Issue_2.png

    i5-12Gen_Microsoft_DXVA_OK_1.png

    i5-12Gen_Microsoft_DXVA_OK_2.png

    i3-8Gen_DXVA_OK_1.png

    i3-8Gen_DXVA_OK_2.png

    0 comments