Hi @JJ-Admin , there are a few steps you can take to see what the issue is here:
- Check the PRT status: Open a Command Prompt window in the context of the logged-in user and run
dsregcmd /status
. The "SSO state" section provides the current Primary Refresh Token (PRT) status. - Find the error code: Check the "Attempt Status" field under the "AzureAdPrt" field in the
dsregcmd
output for any error codes or issues. - Review sign-in logs: Examine the Azure AD sign-in logs for any authentication-related issues or delays. You can access these logs in the Azure portal under Azure Active Directory > Monitoring > Sign-ins.
- Check device performance: Analyze the Windows device's performance, including CPU, memory, and disk usage, to identify any bottlenecks that could be causing the slow login times.
- Examine event logs: Review the Windows Event Viewer logs for any errors or warnings related to the slow login issue. Focus on the Application, Security, and System logs.
- Test with another device: If possible, test the user's login process on another device to determine if the issue is specific to their current Windows device.
- Update software: Ensure that the user's Windows device and any related software (e.g., Azure AD Connect, Azure AD PowerShell) are up-to-date with the latest patches and updates.
Also maybe clearing the cache and cookies. Let me know if any of this helps. If not we can open a free support ticket for you.
If this answer helps you please mark "Accept Answer" so other users can reference it.
Thank you,
James