I am signed into Microsoft Word but to edit it continuously ask to sign in again.

Dana S Johnson 0 Reputation points
2023-05-17T16:01:41.22+00:00

I am signed into to app I open my document and I cannot do anything within the app as it continues to ask to sign in or create an account. I have put in my credentials sent to my Authenticator been approved go back but the top there is a gray bar that prevents me from doing anything because I go in circles. It wants me to create an account I don’t want too. It will not recognize my current one even though I can log into my ACCOUNT! Help! Please

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. AllenXu-MSFT 18,206 Reputation points Microsoft Vendor
    2023-05-18T02:33:42.68+00:00

    Hi @Dana S Johnson,

    Firstly try the troubleshooting steps on this article: Microsoft Office keeps asking to sign in.

    Outlines:

    1. Update Microsoft Office
    2. Disconnect and reconnect your Work or School account
    3. Check whether the “Always prompt for logon credentials” option is disabled or not
    4. Delete your credentials
    5. Change OneDrive settings
    6. Reset OneDrive
    7. Create new values in Registry
    8. Delete the Identity folder in Registry
    9. Delete the cached files from Office Upload Center
    10. Run an online repair

    In my experience, the steps in this article are always helpful in the scenario and it provides detailed tutorial step by step.

    Kindly let me know if any step solves this issue or you still need help. We are glad to provide further support.


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