Windows Login Issue

Lauren 0 Reputation points

I am completely new to the Azure/Microsoft Admin role, and I am having trouble getting a new employee access to her computer. I have created her account in Azure Active Directory, everything seems fine and she is even able to log into Outlook from the mobile app. However she cannot log into her actual computer profile. Am I missing an important step somewhere? This is not a new device and was used by previous employees before.

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
7,577 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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2 answers

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  1. Lisa Aguilera 0 Reputation points

    There are quite a few things it could be. Check the obvious things, like, is the PC connected to the network? Is her AD account active? Is she trying to login to the domain or the pc itself? Are you able to remote into the PC and login with your user ID? IF we can figure out the area of the issue it will be easier to figure out.

    Lisa Aguilera

  2. Pavel Yannara Mirochnitchenko 8,801 Reputation points

    You need to join the computer to AzureAD first. Also check these settings in Entra (AzureAD)

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