Outlook 365 on Windows 11 is not able to sync with Exchange 2013 server.

Question

I posted this same question in the Microsoft Community forum at https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-365-on-windows-11-is-not-able-to-sync-with/1409a1a9-a031-4312-bb3e-6ac335aedc03 It was suggested by a moderator that I post it here.

I have a brand new Windows 11 Lenovo E15 Gen 4 laptop with Outlook 365 that is not able to sync my email with our organization’s Exchange 2013 server. My old Windows 10 laptop has Outlook 2013 and does not have this problem.

My new laptop was being set up by our IT dept when this problem surfaced. They tried to address it by enabling Modern Authentication using registry keys, as found at: https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide I am not sure if this was necessary, as the article seems to reference Outlook 2013, which my Windows 11 has Outlook as a Microsoft 365 app. In other words, a version of Outlook later than 2013.

Our organization will be migrating to a Microsoft 365 compatible server later in the year, and I am the only one in the organization right now with Windows 11. This being the case, and since I am part of another branch of the IT Dept, I have been tasked with finding a solution.

Of course, I could just “wait it out”, but this is my new work machine, and I don’t want to have to check my work email on my personal laptop.

I found a partial solution at https://support.microsoft.com/en-us/topic/-your-mailbox-has-been-temporarily-moved-on-microsoft-exchange-server-message-when-an-office-365-user-opens-outlook-fc808388-f464-7c4b-9b9d-f5b70ec5fa11 Here are the steps that I took.

I first tried the two steps found on the above page.

Method 1 (Remove all profiles except the primary profile) did not work.

Method 2 to Create a new Outlook profile (the second one)and delete the first (original) seemed to help, but later revealed further problems.

I still got the “Mailbox has been temporarily moved” message and had to click twice.

However, I do not have to do this after restarting Outlook, which is a problem because as I mentioned below, new messages are not showing up.

New messages are not showing.

One time, Outlook refused to send an email saying that I did not have permission to send this message. However, it did permit me to send a message several hours later.

New messages do show on my old laptop (Win10 and using Outlook2013) and I am able to send messages with no problems. Basically, the old laptop is handling email properly.

If I delete the (second) profile and create a new (third) one, the following happens.

I get a dialog box to create a new email account automatically, with the option to “Manual setup or additional server types”, which I then check and click “Next”

The next step gave a choice of Microsoft 365 accounts, pop/imap, or Exchange Active Sync.

I tried Exchange Active Sync, and tried various combinations of mail.#######.edu and the server address found in my (working) Outlook 2013 client on my old laptop. Neither of which worked.

I added another profile (a fourth one by now) and removed the third profile.

And restarted the computer.

Upon restarting, it said it needed to update. But no new emails were on it.

So I renamed my outlook backup’s extension and then added a new profile and deleted the old profile.

When I started up outlook, it said that it needed to update from the server. After waiting an hour, it still had the same emails. No new ones.

I exited Outlook and moved the outlook backup to an entirely different disk.

Did the add (fifth) and remove (fourth) profiles again.

Upon restarting, it said it needed to update. But no new emails were on it.

I can send emails from the new laptop.

I sent an email to a fellow employee on the same domain from the new laptop in which I was cc’d. It showed up in the new computer’s Outlook. But did not show in my Outlook2013 on my older laptop. I later found out that the other recipient did not receive it.

Emails sent to other domains go through just fine.

I appreciate any help you can give with this problem. I’ve looked and can’t seem to find anything else. I have a brand new Windows 11 Lenovo E15 Gen 4 laptop with Outlook 365 that is not able to sync my email with our organization’s Exchange 2013 server. My old Windows 10 laptop has Outlook 2013 and does not have this problem.

My new laptop was being set up by our IT dept when this problem surfaced. They tried to address it by enabling Modern Authentication using registry keys, as found at: https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide I am not sure if this was necessary, as the article seems to reference Outlook 2013, which my Windows 11 has Outlook as a Microsoft 365 app. In other words, a version of Outlook later than 2013.

Our organization will be migrating to a Microsoft 365 compatible server later in the year, and I am the only one in the organization right now with Windows 11. This being the case, and since I am part of another branch of the IT Dept, I have been tasked with finding a solution.

Of course, I could just “wait it out”, but this is my new work machine, and I don’t want to have to check my work email on my personal laptop.

I found a partial solution at https://support.microsoft.com/en-us/topic/-your-mailbox-has-been-temporarily-moved-on-microsoft-exchange-server-message-when-an-office-365-user-opens-outlook-fc808388-f464-7c4b-9b9d-f5b70ec5fa11 Here are the steps that I took.

I first tried the two steps found on the above page.

Method 1 (Remove all profiles except the primary profile) did not work.

Method 2 to Create a new Outlook profile (the second one)and delete the first (original) seemed to help, but later revealed further problems.

I still got the “Mailbox has been temporarily moved” message and had to click twice.

However, I do not have to do this after restarting Outlook, which is a problem because as I mentioned below, new messages are not showing up.

New messages are not showing.

One time, Outlook refused to send an email saying that I did not have permission to send this message. However, it did permit me to send a message several hours later.

New messages do show on my old laptop (Win10 and using Outlook2013) and I am able to send messages with no problems. Basically, the old laptop is handling email properly.

If I delete the (second) profile and create a new (third) one, the following happens.

I get a dialog box to create a new email account automatically, with the option to “Manual setup or additional server types”, which I then check and click “Next”

The next step gave a choice of Microsoft 365 accounts, pop/imap, or Exchange Active Sync.

I tried Exchange Active Sync, and tried various combinations of mail.#######.edu and the server address found in my (working) Outlook 2013 client on my old laptop. Neither of which worked.

I added another profile (a fourth one by now) and removed the third profile.

And restarted the computer.

Upon restarting, it said it needed to update. But no new emails were on it.

So I renamed my outlook backup’s extension and then added a new profile and deleted the old profile.

When I started up outlook, it said that it needed to update from the server. After waiting an hour, it still had the same emails. No new ones.

I exited Outlook and moved the outlook backup to an entirely different disk.

Did the add (fifth) and remove (fourth) profiles again.

Upon restarting, it said it needed to update. But no new emails were on it.

I can send emails from the new laptop.

I sent an email to a fellow employee on the same domain from the new laptop in which I was cc’d. It showed up in the new computer’s Outlook. But did not show in my Outlook2013 on my older laptop. I later found out that the other recipient did not receive it.

Emails sent to other domains go through just fine.

I appreciate any help you can give with this problem. I’ve looked and can’t seem to find anything else.I have a brand new Windows 11 Lenovo E15 Gen 4 laptop with Outlook 365 that is not able to sync my email with our organization’s Exchange 2013 server. My old Windows 10 laptop has Outlook 2013 and does not have this problem.

My new laptop was being set up by our IT dept when this problem surfaced. They tried to address it by enabling Modern Authentication using registry keys, as found at: https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide I am not sure if this was necessary, as the article seems to reference Outlook 2013, which my Windows 11 has Outlook as a Microsoft 365 app. In other words, a version of Outlook later than 2013.

Our organization will be migrating to a Microsoft 365 compatible server later in the year, and I am the only one in the organization right now with Windows 11. This being the case, and since I am part of another branch of the IT Dept, I have been tasked with finding a solution.

Of course, I could just “wait it out”, but this is my new work machine, and I don’t want to have to check my work email on my personal laptop.

I found a partial solution at https://support.microsoft.com/en-us/topic/-your-mailbox-has-been-temporarily-moved-on-microsoft-exchange-server-message-when-an-office-365-user-opens-outlook-fc808388-f464-7c4b-9b9d-f5b70ec5fa11 Here are the steps that I took.

I first tried the two steps found on the above page.

Method 1 (Remove all profiles except the primary profile) did not work.

Method 2 to Create a new Outlook profile (the second one)and delete the first (original) seemed to help, but later revealed further problems.

I still got the “Mailbox has been temporarily moved” message and had to click twice.

However, I do not have to do this after restarting Outlook, which is a problem because as I mentioned below, new messages are not showing up.

New messages are not showing.

One time, Outlook refused to send an email saying that I did not have permission to send this message. However, it did permit me to send a message several hours later.

New messages do show on my old laptop (Win10 and using Outlook2013) and I am able to send messages with no problems. Basically, the old laptop is handling email properly.

If I delete the (second) profile and create a new (third) one, the following happens.

I get a dialog box to create a new email account automatically, with the option to “Manual setup or additional server types”, which I then check and click “Next”

The next step gave a choice of Microsoft 365 accounts, pop/imap, or Exchange Active Sync.

I tried Exchange Active Sync, and tried various combinations of mail.#######.edu and the server address found in my (working) Outlook 2013 client on my old laptop. Neither of which worked.

I added another profile (a fourth one by now) and removed the third profile.

And restarted the computer.

Upon restarting, it said it needed to update. But no new emails were on it.

So I renamed my outlook backup’s extension and then added a new profile and deleted the old profile.

When I started up outlook, it said that it needed to update from the server. After waiting an hour, it still had the same emails. No new ones.

I exited Outlook and moved the outlook backup to an entirely different disk.

Did the add (fifth) and remove (fourth) profiles again.

Upon restarting, it said it needed to update. But no new emails were on it.

I can send emails from the new laptop.

I sent an email to a fellow employee on the same domain from the new laptop in which I was cc’d. It showed up in the new computer’s Outlook. But did not show in my Outlook2013 on my older laptop. I later found out that the other recipient did not receive it.

Emails sent to other domains go through just fine.

I appreciate any help you can give with this problem. I’ve looked and can’t seem to find anything else.

Answer

It seems that you are experiencing issues with syncing your Outlook 365 on Windows 11 with your organization's Exchange 2013 server. Here are some suggestions to troubleshoot the problem:

Verify server settings: Double-check that you have entered the correct server settings in your Outlook profile. Ensure that the server name, username, password, and authentication method are accurate.

Check network connectivity: Ensure that your Windows 11 laptop has a stable internet connection. You can try accessing other websites or services to confirm that you can connect to the internet without any issues.

Update Outlook: Make sure you have the latest version of Outlook installed on your Windows 11 laptop. Updates often include bug fixes and improvements that can help resolve compatibility issues.

Disable antivirus or firewall: Temporarily disable any antivirus software or firewall on your laptop and see if it allows Outlook to sync properly. Sometimes, security software can interfere with email synchronization.

Repair Outlook installation: Use the built-in repair feature in Outlook to fix any potential issues with the installation. To do this, go to the Control Panel, select "Programs and Features" (or "Apps & Features"), find Microsoft Office or Outlook in the list, and choose the "Repair" option.

Contact IT support: Since you mentioned that your IT department tried to enable Modern Authentication using registry keys, it's possible that there might be specific configurations or settings required for your organization's Exchange server. Reach out to your IT support team and provide them with detailed information about the problem you are facing. They should be able to assist you further with the specific setup and configuration for your organization.

Upgrade Exchange server: As you mentioned that your organization will be migrating to a Microsoft 365 compatible server later in the year, upgrading your Exchange server to a version that is fully compatible with Microsoft 365 might resolve the syncing issue. Consult with your IT department or server administrators to discuss the possibility of upgrading the Exchange server earlier to ensure compatibility with Windows 11 and Outlook 365.

Answer