I can’t use my Authenticator for 3 of my emails

Ana Inés Urrutia 0 Reputation points MVP
2023-05-18T21:34:07.39+00:00

Hi,

I have organizational accounts and because I changed the phone Authenticator no longer stores the accounts. I can’t verify them by SMS because the number changed, no code displays on the Authentication app for me to select.

Anyone has an answer?

regards,

Ana:

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,029 questions
0 comments No comments
{count} votes

5 answers

Sort by: Most helpful
  1. Anonymous
    2023-05-18T22:06:27.1466667+00:00

    Since the phone number also changed, you'll need to set it up again. You can add the new authentication device here.

    https://mysignins.microsoft.com/security-info

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Anonymous
    2023-05-19T00:49:03.12+00:00

    Then you'll need to reach out to the account admins for a reset, then you can scan in a new QR code for relinking the device.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  3. Anonymous
    2023-05-19T01:20:32.63+00:00

    If you are the only global admin on the account and are blocked entirely, you can reach out to the 365 Data Protection team to restore access. 866-807-5850

    -

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  4. Anonymous
    2023-05-19T12:24:34.3533333+00:00

    If I’m in Switzerland which is the phone to call?
    For most phone providers it should be 001-866-807-5850

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  5. Anonymous
    2023-05-19T17:37:27.6833333+00:00

    Also try here.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    0 comments No comments