Shared Onedrive link not working

Question

We have faced an issue when we shared a file or folder with another one.

We have shared a folder from ******@xyz.com to ******@abc.com. When ******@abc.com try to open the shared folder, he faced the below issue.

Only ******@abc.com faced this problem when any file or folder shared by ******@xyz.com.

Below screen shot for your reference

Thanks

Noyon

Answer 1

Hi @Noyon Chandra Das ,

Based on your description, it seems that when you shared a link to the user in another organization, the user got the error message and can't open the link.

It seems this is not a common issue per my test. However, we can work together to narrow down and resolve the situation. So, Please kindly provide more information below to let us work further.

Try to share another link to the user in another organization to see the behavior.

Change to share a different file folder to the user to check the behavior.

Ask ******@abc.com to share a link in his end to your organization to see if you can open the link.

Try to use “Private Mode” or “Incognito Mode” in the browser.

Hope the information can help you. And if there have any unclear or misunderstanding, please feel free to post back and we’ll continue to help you all the time!

Your understanding and patience will be highly appreciated! Hope you have a good day and keep safe!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.