How to revoke multi factor authentication sessions

Bharath G 0 Reputation points

Hi Team, there was an issue with my Microsoft authenticator APP . I just done a reset of the application and lost the accounts added to it.

In this case I'm unable to signing to my Azure portal, I had tried all sorts of troubleshooting but it was not working and I was unable to raise any kind of service request as well .Its asking for owner or admin users can only create a service request and Im not a member in any other tenants . So kind of stuck with the issue .
Kindly Suggest a way how to proceed and interact with Microsoft support in this case .
I'm Pretty much sure revoke multi factor authentication sessions for the user will be the desired fix for the issue but i was not able to proceed with that approach as well .since Microsoft 365 also im not able to access.
User's image

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,456 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Givary-MSFT 30,441 Reputation points Microsoft Employee

    @Bharath G Thank you for reaching out to us, As you mentioned you experienced issue with Authenticator App and performed a reset due to which you are unable to login to the Azure portal.

    In order to get access to the portal/sign in do you have any other Global admin in your tenant who can reset the MFA on your account or there is a newer feature called Temporary Access Pass (TAP) which is available as well:

    While it is not an exact 1-to-1 of one-time bypass it offers similar functionality but more secure as it requires that the user utilizes a temporary passcode to get past MFA.

    Also, have you tried these steps - back up and recover account credentials in the authenticator app.

    if the above suggestions doesnt help, then you have to contact support - and work with data protection team to get your account recovered.

    Let me know if you have any further questions, feel free to post back.

    0 comments No comments