devices which shows under azure devices not showing in intune

Anushka Weerasinghe 0 Reputation points
2023-05-19T07:34:33.69+00:00

in company AD account, the devices shows under user account, that are not showing in MS intune even have the license

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,720 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,534 questions
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  1. JimmySalian-2011 42,066 Reputation points
    2023-05-19T08:17:34.45+00:00

    Similar thread and solution is provided it seems the enrolment settings has to be changed so kindly verify it - https://community.spiceworks.com/topic/2246625-microsoft-intune-not-showing-registered-device

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  2. Simon Ren-MSFT 31,911 Reputation points Microsoft Vendor
    2023-05-22T06:23:19.8266667+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    Similar thread for your reference:

    https://learn.microsoft.com/en-us/answers/questions/1191087/azure-mddprov-to-intune-question?page=1#answer-1189493

    If both MDM and MAM user scope both are enabled for all users (or the same groups of users), please try to turn off MAM user scope, delete the device from Azure AD, disconnect the account on the device, then connect it again, and join to Azure AD and enroll to Intune.

    Because for Windows BYOD devices, the MAM user scope takes precedence than MDM scope, so the device will not be MDM enrolled and not be visible in Intune.

    Thanks for your time. Have a nice day!

    Best regards,

    Simon


    If the response is helpful, please click "Accept Answer" and upvote it.

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  3. Simon Ren-MSFT 31,911 Reputation points Microsoft Vendor
    2023-05-25T08:11:15.3133333+00:00

    Hi,

    Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.

    If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.

    Thanks for your time.

    Best regards,

    Simon

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