office patching issue with SCCM

TechUST 516

Hi Expert,

I am facing issue with office patching issue, there are around 50+ workstations on which patches not getting installed. i have observed that its happening since last month.

Other application and OS patches getting installed on workstations only issue with office 365 patching

Error Description- The Job already connected (0x87d0024a)

Cannot create another system semaphore (0x80070064)

Kindly help.Error snapshot.JPG

1 answer

CherryZhang-MSFT 6,491 Reputation points

2023-05-22T06:50:39.9166667+00:00

Hi @TechUST,

Please help check if ApiClient.dll exists under path C:\Program Files\Common Files\Microsoft Shared\ClickToRun\ApiClient.dll. If not, please help check if there are any machines have successfully installed the update and copied it manually from these machines.

The similar threader for your reference:

Office 365 client update - current channel (1610-4) 32-bit edition is failing with error 8007007e (microsoft.com)

Looking forward to your feedback.

Best regards

Cherry

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CherryZhang-MSFT 6,491 Reputation points

2023-05-24T06:42:03.4266667+00:00

Hi @TechUST,

Do you have any update about this issue? If yes, please feel free to let me know, i will do my best to help you.

Looking forward to your reply!

Best regards

Cherry

TechUST 516 Reputation points

2023-05-24T17:59:50.96+00:00

Hi, I have checked, on error state machines for error "The Job already connected (0x87d0024a)" ApiClient.dll file is there.

C:\Program Files\Common Files\Microsoft Shared\ClickToRun\ApiClient.dll.

I have checked alternethandler.log on few machines and found below error-

Cancel download action failed. ReturnCode = 0x8000000e

Can you please suggest if you have any other troubleshooting steps. Thanks

CherryZhang-MSFT 6,491 Reputation points

2023-05-26T02:28:00.1733333+00:00

Hi @TechUST,

1, This problem maybe come when we are running SCCM Environment as English and in we environment has multiple language office installed Like English and French.
We could check the appropriate language for the client in the language selection:

The related article for your reference:

Office 365 Client Update struck 50 percentage with error 0x8000000e (hiraniconfigmgr.com)

Note: Microsoft provides third-party contact information to help you understand the problem. Microsoft does not guarantee the accuracy of this third-party contact information.

2, If the issue still cannot be resolved, please help check UpdatesDeployment.log and ContentTransferManager.log to see if there are any error.

Thanks for your time.

Best regards,
Cherry
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