failed in device setup process in W365 Azure AD Join type cloud PC

Richa Kumari 286 Reputation points
2023-05-19T11:14:35.86+00:00

Hello,

We have create a provisioning policy with Azure AD join type and assigned to two users Azure AD users (not on prem) one of user get cloud PC device properly but another users get stuck in cloud PC in account setup step.like sceenshot
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I couldn't getting any error from intune device properties seems fine from intune.
any log where i can start troubleshooting or clue for error.
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Windows 365 Enterprise
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Lu Dai-MSFT 28,346 Reputation points
    2023-05-22T01:56:38.4333333+00:00

    @Richa Kumari Thanks for posting in our Q&A.

    Honestly, I couldn't test it in my environment, so there is no helpful information I can share with you. To get more accurate help, it is suggested to create an online support ticket to get some information from background. Here is the support link:

    https://learn.microsoft.com/en-us/mem/get-support

    Thanks for your understanding and hope everything goes well with you.

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