IoT Central Device registered but not provisioning

Question

Hi, I need some help with devices on Azure Iot Central. My sensors are on Wanesy platform and I have added 1 to Iot Central. It shows as "Registered" but never goes to "Provisioned". Could you please help me to find out what is wrong?

Answer 1

@Reguis, Natalie Welcome to Microsoft Q&A forum!

My sensors are on Wanesy platform and I have added 1 to Iot Central. It shows as "Registered" but never goes to "Provisioned". Could you please help me to find out what is wrong?

Could you please confirm how exactly you have added the device?

If your device is showing as "Registered" but not "Provisioned" in Azure IoT Central, it means that the device has successfully connected to the IoT Central application, but has not yet been provisioned with the necessary credentials to communicate with the IoT Hub.

To provision the device, you need to create a device template in IoT Central that defines the device capabilities and properties, and then associate the device with the template. Once the device is associated with the template, IoT Central will generate the necessary credentials and configuration information for the device to connect to the IoT Hub.

Please see IoT Central device connectivity guide for more details.

If your device is still not showing as "Provisioned" after following these steps, there may be an issue with the device configuration or connectivity. You can try troubleshooting the issue by checking the device logs and verifying that the device is correctly configured to communicate with IoT Central.

I hope this helps! Let us know if you have any further questions. Happy to assist you.

Answer 2

Hello Natalie Regius,

to connect the Wanesy platform to IoT Central, you probably followed a tutorial like this one.

I'm not familiar with the Wanasy platform but it seems there is no direct integration so you are supposed to put a 'bridge' Azure Function between your platform and IoT Central. (If you use another method, please share the tutorial)

Can you check the logging of the Azure Function?

There is should show that incoming Wanesy (lora) messages are arriving.

The Azure Function logic tries to register a new device for each device if needed. Then it tries to send the message to IoT Central.

If nothing happens over there, the configuration in the Wanesy platform must be checked.

If a message arrives in the Azure Function, please check for any error text.

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