Microsoft Authenticator not working

Stefanus Johannes Sauer 0 Reputation points

My phone died and I'm unable to access my Microsoft Authenticator on the new phone. Backups didn't pull through and I am locked out of my Microsoft account. Please help

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. VasimTamboli 3,695 Reputation points

    You need to ask your office/azure Administrator to reset MFA, and then you can set new number/QR code on your phone.

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  2. Stefan Sauer 0 Reputation points

    We have removed the 2FA from the profile, but still experiencing the exact same issue...

  3. Stefan Sauer 0 Reputation points

    Also, when I click on sign in on another method, it does not give me the option for email or message (SMS)...
    We have tried everything from adding more email addresses, updating the cellphone numbers and still no change...
    We even removed my admin permissions, and that got me here to log in, but on I still cannot seem to get this sorted...

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