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Microsoft Authenticator not working

Stefanus Johannes Sauer 0 Reputation points
2023-05-19T12:23:08.6166667+00:00

My phone died and I'm unable to access my Microsoft Authenticator on the new phone. Backups didn't pull through and I am locked out of my Microsoft account. Please help

Microsoft Security | Microsoft Authenticator
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  1. Stefan Sauer 0 Reputation points
    2023-05-31T07:39:18.3133333+00:00

    Also, when I click on sign in on another method, it does not give me the option for email or message (SMS)...
    We have tried everything from adding more email addresses, updating the cellphone numbers and still no change...
    We even removed my admin permissions, and that got me here to log in, but on https://login.microsoftonline.com/ I still cannot seem to get this sorted...

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  2. Stefan Sauer 0 Reputation points
    2023-05-31T07:34:52.04+00:00

    We have removed the 2FA from the profile, but still experiencing the exact same issue...

  3. VasimTamboli 5,550 Reputation points MVP
    2023-05-19T14:09:46.5733333+00:00

    You need to ask your office/azure Administrator to reset MFA, and then you can set new number/QR code on your phone.

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