Using the request-id to find out what happened.

Andrei Lazar 0 Reputation points
2023-05-19T12:27:30.6266667+00:00

Hello,

I am wondering what the request-id field is, and if I could use that to further understand what happens when an error occurs. The example below is a happy case, where there's an exception Code that's explicit, but there are times when the responses are much more vague.

Reason: Code: nameAlreadyExists Message: Name already exists Inner error: AdditionalData: date: 2023-05-15T13:20:37 request-id: {GUID} client-request-id: {GUID} ClientRequestId: {GUID}

Kind regards,

Andrei

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
10,645 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
9,679 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. RaytheonXie_MSFT 31,526 Reputation points Microsoft Vendor
    2023-05-22T01:58:40.7266667+00:00

    Hi @Andrei Lazar,

    You can get the details error message by request id. Since our forum is unable to access to the backend log. I will recommend you to raise a new ticket in Microsoft 365 admin center. Here is the guide of how to get support

    https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/how-to-get-support

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.