MS Teams Chat - when to use @name

Question

I understand the benefit of using @Name Surname in a Group Chat, but would like to understand if there is a scenario it is useful in 1 to 1 chats. Specifically when addressing the only other person in the chat.

Thanks

Answer 1

Hi @AOG123

Mention function is used to get someone's attention in a channel conversation or group chat. For 1 to 1 chat, we usually do not need it.

However, if you have deployed the chat bot in your 1 to 1 chat. You could also use mention "@" to communicate with the chat bot. For more details about chat bot information, you could refer to:

https://learn.microsoft.com/en-us/microsoftteams/platform/bots/what-are-bots

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