My phone was stolen and now I can't access my authenticator app on a different phone.

Fatima R 0 Reputation points
2023-05-21T11:43:26.3866667+00:00

My phone was stolen, I have managed to recover most accounts, however tye authenticator app I use for university related things will not work. It keeps on taking me in a loop where it is trying to get me to authenticate the authenticator app. I have tried the back up however I never backed up my university email address to it, and it does not like it as it is not an outlook email address. I have been through Microsoft support and they said there is nothing they can do.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JimmySalian-2011 41,916 Reputation points
    2023-05-21T14:38:27.7+00:00

    Hi,

    Can you contact your IT Admin to reset your MFA for your Azure Account as they will need to reset it so you can reconfigure the MFA - https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

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