RDP users are unable to delete files on their desktops

Cloud_Geek_82 831 Reputation points

Hi guys,

I have Windows Server 2019 remote desktop services environment (Remote Desktop Gateway, Remote Desktop Connection Broker and a couple of Remote desktop Connection Host servers).

Users' profiles are stored in user profile disks.

Some (not all) of them started to complain that deleting their own files (the files they created and have full access permissions) require to enter administrators credentials.

If someone knows what causes this please advise how to fix it.


Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,584 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,380 questions
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  1. Limitless Technology 44,091 Reputation points

    Hello there,

    Please verify the location of the files in question. if they are in the "public desktop" then users should not be able to delete them without admin rights.

    if a file is in "c:\users\public\desktop" it will look to the end user like a regular file on their desktop except that this file shows for all users on all desktops and cannot be modified without admin rights.

    The users desktop normally consists of files from two folders;

    1. C:\Users%Userid%\Desktop
    2. C:\Users\Public\Public Desktop\ (This folder is hidden, you may need to check Hidden Items on the View ribbon)

    Non-Administrators will get the message you describe above if they attempt to delete files in the Public directory. If you delete files from the Public Desktop directory (as an administrator), they are deleted for everyone.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

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  2. Cloud_Geek_82 831 Reputation points

    Hi @Limitless Technology

    Users are unable to delete files that reside in C:\Users%Userid%\Desktop.

    In other words they can't delete files they created and have full access permission.