Form Recognizer Model Training causing InternalServer Error

Question

Form Recognizer Model Training causing InternalServer Error

Phonn Pyae Kyaw 5

As the title said, I have some documents labeled and when try to train them for custom extraction neural model, it immediately failed. I'm using form recognizer free tier. My documents are all less than 1MB and are in .jpeg / .jpg format. I have 9 documents and have 4 labels each.

romungi-MSFT 32,916 Reputation points Microsoft Employee

2023-05-22T06:20:42.4833333+00:00
@Phonn Pyae Kyaw I understand that the error might not have provided more details about the error to correct what could be wrong with your subscription. I would advise to check couple of things before you could raise a feedback request from the studio or submit a support case from azure portal.

Check if your account is using free credits. FR resource allows you to analyze 500 pages under the free tier and the training is always free but if your subscription is using free credits and if you have exhausted the same, training could fail. Try moving to pay-as-you-go subscription and use the FR resource free tier if this is the case.

Try using a minimum set of 5 documents to start the training to check if the training request succeeds and then try to add additional documents. This could help understand if there is any issue with the document or image that could be causing a failure.

If the requests still fail, then you could try providing the screen shot of the error from FR studio using the smiley icon on the top right corner.

Additionally, if you have a support plan for your subscription you could raise a support case with the details of the error to get the same checked with FR service team. I hope this helps!!
Phonn Pyae Kyaw 5 Reputation points

2023-05-22T06:51:26.32+00:00

My subscription is using pay-as-you go, I also tested with 5 documents first but it still causing the same error.

romungi-MSFT 32,916 Reputation points Microsoft Employee

2023-05-22T06:20:42.4833333+00:00

@Phonn Pyae Kyaw I understand that the error might not have provided more details about the error to correct what could be wrong with your subscription. I would advise to check couple of things before you could raise a feedback request from the studio or submit a support case from azure portal.

Check if your account is using free credits. FR resource allows you to analyze 500 pages under the free tier and the training is always free but if your subscription is using free credits and if you have exhausted the same, training could fail. Try moving to pay-as-you-go subscription and use the FR resource free tier if this is the case.

Try using a minimum set of 5 documents to start the training to check if the training request succeeds and then try to add additional documents. This could help understand if there is any issue with the document or image that could be causing a failure.

If the requests still fail, then you could try providing the screen shot of the error from FR studio using the smiley icon on the top right corner.

Additionally, if you have a support plan for your subscription you could raise a support case with the details of the error to get the same checked with FR service team. I hope this helps!!
Phonn Pyae Kyaw 5 Reputation points

2023-05-22T06:51:26.32+00:00

My subscription is using pay-as-you go, I also tested with 5 documents first but it still causing the same error.

Answer 1

It is a general question please check following steps and provide detail log if needed:

Check your input data: Ensure that the input data you're providing for model training is in the correct format and adheres to the requirements specified by the Form Recognizer service. For example, check if the file is in a supported format (such as PDF or image files), and the file size is within the allowed limits.

Verify your API endpoint and authentication: Double-check the API endpoint and the authentication credentials you're using to access the Form Recognizer service. Make sure the endpoint is correct and the authentication token is valid.

Review your code or SDK version: If you're using a software development kit (SDK) or a custom implementation to interact with the Form Recognizer service, ensure that you're using the latest version and that your code aligns with the documentation provided by the SDK or the Form Recognizer service.

Phonn Pyae Kyaw 5 Reputation points

2023-05-22T04:01:21.7333333+00:00

I'm using form recognizer studio web UI to label and train the documents which are in .jpg/ .jpeg formats. After selecting neural model to train, it took me to the models page and the status says "notStarted", but as soon as I refreshed it, the status changes to failed. Currently I cannot use form recognizer SDK. So, I'm stuck with web version and cannot see exactly what is causing the error.

Answer 2

Sarah Cummings 0

I have the same issue and have filed a support ticket. I've submitted evidence of the issue and have been waiting over a week for a response.

Form Recognizer Model Training causing InternalServer Error

2 answers

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