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Resolved! I uninstalled Microsoft Office and reinstalled it from the Microsoft website where I originally bought the license. This seems to have fixed the problem.
Can't Open Macros, Catastrophic Failure Popup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 98%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jennifer Hilty
10
Reputation points
When trying to use or edit my Macros in 2019 Microsoft Word, I get a window popup saying "System Error &H8000FFFF (-2147418113). Catastrophic failure". This has never happened before and they were working fine last week; the only clue I have was it seemed to happen after my friend sent me back a Tracked Changes-enabled file I had sent to her, and after I downloaded it, my Macros stopped working. The only hints I can get through online searches say something about erasing images or forms, but I don't understand what they mean or what could be the problem. I have tried deleting the downloaded files and restarting, but it hasn't fixed it. If anyone can help me, I would really appreciate it, as I need my Macros for my editing work.
Thank you,
Jennifer
Microsoft 365 and Office | Word | For business | Windows
{count} vote
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 44%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kate 0 Reputation points2024-01-30T19:50:51.21+00:00 My co-workers and I are getting the same error when hitting the Clear Filters button macro in our shared excel job assignment sheet. But it seems to be fine when I just clear out the filters one by one. I also know very little about Macros. So those could be very different things/actions and I just don't know it.
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3 answers
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Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff2023-05-22T08:52:52.35+00:00 Hi,
It's glad the problem is resolved.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 65%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jakes 0 Reputation points2024-02-02T13:53:41.9166667+00:00 Been getting this error message in the past few days. File contains a few simplistic macros. after the error message, the file will not save again, and all macros are gone.
I managed to retrieve everything with this procedure:
- Open Excel from the Windows menu
- In Options/Trust Centre, disable all macros
- Open the problematic spreadsheet using File, Open
- Enable macros
- Save the file
I can now access all my macros again