Client's Android device failing to enrol - Intune

Question

When trying to enrol a customer's Android device via the company portal app, it gives the following message;

"Your device does not meet the "Company Name" requirements to enroll and may not be able to gain access to some of "Company Name" Resources".

The user has a licence for Intune.

I have checked "Devices" and it shows the same Make/Model devices already enrolled.

Also tried setting up a work profile on the device, but when it asks to sign in, that fails with same error.

Any help is appreciated!

Thanks.

Answer 1

@Rob Fletcher Thanks for posting in our Q&A.

For this issue, we appreciate your help to collect some information:

1.Which enrollment method did you use to enroll this android device?

2.Please check if there is any restriction in Devices > Enroll devices > Enrollment device platform restrictions in intune portal.

3.Please check if the target user has enrolled device is more than a limit on the number of devices a person can enroll. The device number limit is under Devices > Enroll devices > Enrollment device limit restrictions.

4.Please check if there is any enrollment failure message in Troubleshooting + support > Troubleshoot > select the target user > Enrollment failures.

If there is anything update, feel free to let us know.

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Answer 2

Thanks for the reply @Lu Dai-MSFT

Here is the information you requested;

1. Personally Own Device with Work Profile (Device has been Factory Reset).
2. There is only the "Default" showing. Targets "All Users" and Assigned is "Yes".
3. The user is under the limit.
4. There are no Enrolment failure messages present.

Best Regards,

R.

Answer 3

@Rob Fletcher Thanks for your update.

Currently, it seems something wrong with Android enrollment. With Q&A limitation, it is suggested to create an online support ticket to get more help. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support