Problème de connexion depuis les navigateurs a notre adresse mail (Outlook.com)

Question

Problème de connexion depuis les navigateurs a notre adresse mail (Outlook.com)

FIDUCY 0

Bonjour,

Depuis ce week-end, nous n'arrivons plus a nous connecter à nos boites mails depuis nos navigateurs.

Pouvez-vous m'indiquer la marche à suivre, afin de débloquer la situation.

Vous trouverez, ci-dessous, le message d'erreur :

UTC Date: 2023-05-22T09:26:14.744Z
Client Id: 3B0AD95C65E546A89760B5E21F82492D
Session Id: e6bb3b3b-1647-49aa-a578-5a50cb4c621f
Client Version: 20230505004.22
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.b [as createStatusErrorMessage] (https://outlook.office365.com/mail/help/:2:262315)
    at https://outlook.office365.com/mail/help/:2:261477
st: 500
ehk: X-OWA-Error
efe: DB3PR06CA0012, LO4P123CA0067
ebe: DB7PR09MB2556
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Anonymous

2023-05-23T08:22:36.0733333+00:00

Hi @FIDUCY

Currently in Microsoft Q&A we only support English. Could you please edit your question into English? Then we can help to solve your issues. Thanks for your understanding.
Anonymous

2023-05-29T03:28:06.1066667+00:00

Hi @FIDUCY

Currently in Microsoft Q&A we only support English. Could you please edit your question into English? Then we can help to solve your issues. Thanks for your understanding.

FIDUCY 0

Hello,

Since the weekend, we can't connect to our mailboxes from our browsers.

Can you tell me what to do in order to solve this problem?

You'll find the error message below:

UTC Date: 2023-05-22T09:26:14.744Z
Client Id: 3B0AD95C65E546A89760B5E21F82492D
Session Id: e6bb3b3b-1647-49aa-a578-5a50cb4c621f
Client Version: 20230505004.22
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.b [as createStatusErrorMessage] (https://outlook.office365.com/mail/help/:2:262315)
    at https://outlook.office365.com/mail/help/:2:261477
st: 500
ehk: X-OWA-Error
efe: DB3PR06CA0012, LO4P123CA0067
ebe: DB7PR09MB2556
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Anonymous

2023-05-31T07:55:38.9866667+00:00

Hi @FIDUCY

Which browsers do you use? Have you tried in different browsers such as Edge, Chrome and Firefox? Are the errors the same in different browsers?
FIDUCY 0 Reputation points

2023-05-31T08:30:25.7633333+00:00

We performed the operation on different browsers and on different devices, from computers (Chrome/Edge/Firefox/Safari) to phones (Apple and Android).

It doesn't work, we can't connect.

But on the Microsoft Office 365 and outlook mobile applications, we have access to e-mail.
Anonymous

2023-05-31T09:15:21.3266667+00:00

Hi @FIDUCY

As it happens on all browsers, it's not an issue with Edge browser. It's an outlook issue so I edited the tags so that you can get more help.
FIDUCY 0 Reputation points

2023-05-31T13:46:03.3233333+00:00

Thank you for the updated information.