Getting internal server error when training model in Conversational Language Undestanding

Question

Getting internal server error when training model in Conversational Language Undestanding

Anabelle Gatt 0

Everytime I am training my model I am getting a training job failed. Model is in Farsi and this happens a lot, then occasionally I get a successful Training. What is going on?

"code": "InternalServerError",
          "message": "One or more errors occurred. Corresponding activity ID: 5ba7bb13-a526-419d-9161-79efd56cd178."

romungi-MSFT 32,686 Reputation points Microsoft Employee

2023-05-24T08:03:07.0233333+00:00

@Anabelle Gatt Internal server errors are tricky to check what could be causing the failure. Usually if the error is not persistent with the same data, then it is an issue with the service rather than a user error. In this case looking up the activity id will provide more info to the service team about the failure, do you have a valid support plan to raise a support case from Azure portal?

Also, in which region is your resource created?
Anabelle Gatt 0 Reputation points

2023-05-24T08:50:03.97+00:00

I raised this with Microsoft yes, each time the error in Internal Server error with a different ID. Resource region is in West Europe
B. Cichy 0 Reputation points

2023-05-24T10:23:56.3033333+00:00
The Language Services does not work on today from code and also from Language Studio.

Two Regions: West Europe and North Europe.

For example: in the Language Studio, there is impossible to send test request to the service or during Training the second step Validation rises error:

Http client call failed, message: reasonPhrase: Internal Server Error

In code there is used api_version=2022-05-01 however Language Studio seams to use 2022-10-01-preview.

By Testing deployment I received following message:

InternalServerError: Internal server error

undefined: undefined

From my perspective the language service is not running few hours for now.

Yesterday the service run correctly.

What can we do to make our apps running with cognitive services in such situation ?

romungi-MSFT 32,686 Reputation points Microsoft Employee

2023-05-24T08:03:07.0233333+00:00

@Anabelle Gatt Internal server errors are tricky to check what could be causing the failure. Usually if the error is not persistent with the same data, then it is an issue with the service rather than a user error. In this case looking up the activity id will provide more info to the service team about the failure, do you have a valid support plan to raise a support case from Azure portal?

Also, in which region is your resource created?
Anabelle Gatt 0 Reputation points

2023-05-24T08:50:03.97+00:00

I raised this with Microsoft yes, each time the error in Internal Server error with a different ID. Resource region is in West Europe
B. Cichy 0 Reputation points

2023-05-24T10:23:56.3033333+00:00

The Language Services does not work on today from code and also from Language Studio.

Two Regions: West Europe and North Europe.

For example: in the Language Studio, there is impossible to send test request to the service or during Training the second step Validation rises error:

Http client call failed, message: reasonPhrase: Internal Server Error

In code there is used api_version=2022-05-01 however Language Studio seams to use 2022-10-01-preview.

By Testing deployment I received following message:

InternalServerError: Internal server error

undefined: undefined

From my perspective the language service is not running few hours for now.

Yesterday the service run correctly.

What can we do to make our apps running with cognitive services in such situation ?

Getting internal server error when training model in Conversational Language Undestanding

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