MS Edge and Google Chrome Crash After Opening

Daniel Lagerman 0 Reputation points
2023-05-22T12:32:38.7133333+00:00

Edge and Chrome both crash also immediately after opening. Edge page shows no crash information, just a sad face, and requires use of task manager to close. Chrome crashes the same, but with an error code: STATUS_STACK_BUFFER_OVERRUN. I am able to send a crash report with screen shot to chrome, so internet connections and has some functionality.

Firefox opens and is able to browse without issue.

I ran all troubleshooting steps provided online. Ran a repair of Edge. Uninstalled Chrome, and reinstalled using a download from the Firefox web browser. Ran both Edge and Chrome on each of the compatibility modes. Stopped all none MS services, and ran in a clean boot environment. Lastly, I disabled the antivirus, and attempted. Could not clear cache or extensions due to web browser crashing moments after opening. Users told me they didn't add any extensions to their web browsers after receiving computers. Nothing worked to resolve the issue.

Updates had just run on these computers the night prior to the issues, so I uninstalled the security update, however, I could not remove the most recent service stack update.

This issue is only affecting users with Dell Desktops (OptiPlex and Precision Towers), and Laptops (Precision) that are less than one year old. I checked these computers for firmware updates, but they are up to date. This affects both Windows 10 and Windows 11 OS. This must be an issue with Chromium, and a recent update.

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,234 questions
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,157 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,929 questions
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4 answers

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  1. S.Sengupta 17,136 Reputation points MVP
    2023-05-22T12:58:33.2666667+00:00

    As far as Chrome is concerned you have already sent the report or the feedback on Chrome. It seems to be a bug. You can uninstall this version and try an earlier one.

    Look at the Event view application error log immediately after the crash of Edge so that you can get clue there.

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  2. Daniel Lagerman 0 Reputation points
    2023-05-22T13:31:57.15+00:00

    The following errors are listed in the application logs of the windows events.

    Event 1000, Application Error

    Faulty Application Name: msedge.exe, version 113.0.1774.50

    Faulty Module Name: msedge.dll, version 113.0.1774.50

    Exception Code: 0xc0000409

    Fault Offset: 0x00000000016e5be0

    Faulting Process id: 0x036b8

    Faulting Applcation Start Time: 0x01d98caed36f7be1

    Faulting App Path: C:\Program Files(x86)\Microsoft\Edge\Application\msedge.exe

    Faulting Module Path: C:\Program Files(x86)\Edge\Application\113.0.1774.50\msedge.dll

    Report ID: c199ad61-bb61-4796-800f-32e6892f9d07

    There was a second error with the same information with slightly different codes.

    All error code message information the same except for...

    Fault Offset: 0x00000000016e5714

    Fault Process id: 0x3ab8

    Report id: 46890e39-5c331-4339-a23e-74a0c0df2933

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  3. Limitless Technology 44,101 Reputation points
    2023-05-23T11:28:23.78+00:00

    Hi there

    Please reset the edge.

    You can reset new Edge in Edge Settings > Reset Settings, or for old Edge in Settings > Apps > Apps and Features, scroll down to Microsoft Edge, highlight it, choose Advanced Options, then Repair, or if that fails, Reset.

    If that doesn't fix it then Reinstall Chrome:

    Right click empty area of Task bar to open Task manager​.

    If necessary show More Details

    Under "Processes," look for "Google Chrome" or "chrome.exe."

    Click it, then click End process.

    Then go into C:\Program Files and C:\Program Files (86) to find the Google folder and delete the Chrome Folder.

    You may need to Take Ownership first using this handy tool that will install to your right click mouse button

    or

    On the View tab of File Explorer then tick Hidden Files, open C:\Program Data to do the same.

    Go into Start > Windows Settings (gear icon) > Apps > Apps & Features > Google Chrome > Uninstall.

    Restart PC to reinstall Chrome

    And see if it helps,

    Thank you

    --If the reply is helpful, please Upvote and Accept as answer--


  4. Xiaotian Yang-MSFT 85 Reputation points
    2023-05-25T07:11:17.8433333+00:00

    Hi Daniel,

    You can try the following methods to troubleshoot your issue:

    A. Ensuring Windows Compatibility Mode is not on:

    1. Right click on the msedge.exe executable and select "Properties"
    2. Click on the "Compatibility" tab.
    3. Confirm if the "Run this program in compatibility mode for:" checkbox is checked and what the value of the dropdown below it is.
    4. If this was checked, ask the customer why they are running Edge in Windows compatibility mode.
    5. Uncheck the "Run this program in compatibility mode for:" checkbox, if it was checked.
    6. Close all Edge instances, making sure to use the "Details" tab in task manager to ensure that all msedge.exe processes are closed.
    7. Run Edge and confirm if the issue still occurs.

    B. Ensuring Hardware-enforced Stack Protection is not on:

    1. During this, make sure to record any settings you create or change.
    2. Open the "Windows Security" app
    3. Select "App & browser control"
    4. Select "Exploit protection settings"
    5. Select "Program settings"
    6. Look to see if msedge.exe is listed.
    7. If it is, select it and select "Edit"
    8. If it is not, select "Add program to customize", click "Add program by name", and then enter msedge.exe in the "Enter program name" input field.
    9. Either way, in the "Program settings: msedge.exe" dialog, locate the section labeled "Hardware-enforced Stack Protection"
    10. In this section, ensure that "Override system settings" is checked, the toggle is set to "On", the "Enforce for all modules instead of only compatible modules" is unchecked, and "Audit only" is checked.
    11. Click the "Apply" button
    12. Close all Edge instances, making sure to use the "Details" tab in task manager to ensure that all msedge.exe processes are closed.
    13. Run Edge and confirm if the issue still occurs.
    14. If the issue does still occur, perform the previous steps but with "Override system settings" checked, and the toggle set to "Off".
    15. Close all Edge instances, making sure to use the "Details" tab in task manager to ensure that all msedge.exe processes are closed.
    16. Run Edge and confirm if the issue still occurs.
    17. If the issue does still occur, set the setting back to their original values.

    C. Rolling back to Edge Version 112

    Hope this can help you.

    Thank you.

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