Teams Auto Attendant Text To Speech Greeting Message - Add Delay

Harish Karayadath 0 Reputation points

I'm using a text-to-speech greeting message in a Teams auto attendant. Sometimes when you call it, the first half of the first word gets cut off. For instance, callers can hear "come" or "ome" instead of "Welcome to...".

Is there a way to add a short (say around 1 second) delay before the TTS message is played back to the caller? I tried adding commas and "." at the beginning but it didn't seem to help. The system just ignores it.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. SokiGuo-MSFT 10,816 Reputation points Microsoft Vendor

    Hi @Harish Karayadath

    I am afraid that this is not possible at the moment. The official documentation does not state any information about adding a delay before the greeting message. Maybe you can try using an audio file instead of text-to-speech and add some silence at the beginning of the file.

    You can manage your call queues and auto attendant greetings in Teams by following these steps:

    • Select Settings and more at the top right of Teams, then Settings > Calls.
    • Choose the auto attendant line to which you want to make changes.
    • Select No greeting, Add a greeting message, or Play an audio file from the greeting dropdown menu.
    • If Play an audio file is selected, upload the audio file with accepted formats.
    • If Add a greeting message is selected, type a message.
    • Select Save.

    For more details about manage your call queue and auto attendant greetings in Microsoft Teams, you could refer to this article.

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