I recently updated my Surface Pro 8. The update included many firmware updates. My computer crashed during the process, and now I constantly get the BSOD. I have reinstalled Windows from usb installation media, and downloaded all the current firmware files from Microsoft, but still get the BSOD all the time. I get a different error code every time, but the main one seems to be ntoskrnl.exe. I can sometimes start Windows normally, and when I can, I have successfully run DISM /Online /Cleanup-Image /RestoreHealth and sfc /scannow. I have also run the Windows memory diagnostic scan, but on the restart, I get the BSOD. I can't install the latest Windows 11.0-kb5026372-x64_d2e542ce70571b093d815adb9013ed467a3e0a85 update. I have run the troubleshooter, but still no joy. I downloaded the update from Microsoft and tried to install it that way, but it always fails. Basically, my perfectly usable machine is now useless after an official update. I am very frustrated. Please could someone help? Here is the report from the reliability monitor:
Source
Windows
Summary
Hardware error
Date
20/05/2023 09:08
Status
Ready for upload
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff990ca87a5010
Parameter 2: fffff801680b6630
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 2057
Files that help describe the problem
WATCHDOG-20230520-0908.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml
WERDataCollectionStatus.txt
Extra information about the problem
Server information: 103599ea-9f8c-43f0-8b6b-96c8971a076a
Here is a link to all the system status reports:
https://1drv.ms/f/s!AvHAGyMhbXHdqNt8cJl2MloX9gJJ7Q?e=DeMMvU
Kind regards,
Martyn Hall