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I am not receiving notifications from the Azure app after changing my phone from iPhone 7 (IOS 13) to iPhone 13 (IOS 16). When I test the action group, the notification is received on the old phone and on an iPhone 8 (IOS 16), but not on the new one. Phone notifications and Azure app configurations are identical.
Did someone else encountered this issue? Any help would be appreciated.
@VasimTamboli Thank you for your reply. The fix for my issue was to uninstall the Microsoft Azure app and then install it again.
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@George Caraus , Glad to know that the issue is resolved. Thanks for the follow-up and sharing the solution that worked for you with the community.
If the answer helped (pointed you in the right direction) > please click Accept Answer.
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If you're experiencing issues with push notifications from the Azure app on your new iPhone 13, here are some troubleshooting steps you can try:
Check iOS settings: Ensure that push notifications are enabled for the Azure app on your iPhone 13. Go to "Settings" > "Notifications" > "Azure" and make sure that "Allow Notifications" is enabled. Additionally, verify that the notification settings for the Azure app are properly configured.
Verify Azure notification configuration: Double-check the notification configurations in the Azure portal for your app. Ensure that the correct notification hub is set up, the necessary credentials and certificates are configured, and the registration ID is correct for the new iPhone 13 device.
Update Azure SDK: If you're using Azure SDK for push notifications, make sure you're using the latest version. Updating to the latest SDK version can sometimes resolve compatibility issues with newer iOS devices.
Test with a different app: Try installing and testing a different app that utilizes push notifications on your iPhone 13. This can help determine if the issue is specific to the Azure app or a more general problem with push notifications on your device.
Restart the device: Sometimes, restarting the iPhone can resolve temporary issues with push notifications. Try restarting your iPhone 13 and see if that helps in receiving notifications from the Azure app.
Contact Azure support: If the issue persists and none of the above steps resolve the problem, it's recommended to reach out to Azure support for further assistance. They can help investigate the issue more thoroughly and provide guidance specific to your setup.
Remember to provide detailed information about the issue, including the versions of the Azure app and iOS, any error messages received, and the steps you have already taken to troubleshoot the problem.