I uninstalled the authenticator app, now everytime I log in to Outlook or Onedrive its asking for a code

Documents Control 25 Reputation points
2023-05-24T05:37:58.39+00:00

I have downloaded an authenticator app as required by Microsoft Onedrive site to login to his account. After doing so we have successfully logged in and uninstalled the application.

As I want to try logging in again to the account, I have signed out and try logging in. Again, it asked for a code but I have already uninstalled the app from my phone. Now I can't login to my account and its asking me to login to the Outlook app as well.

As I have looked for any resolution to this issue. I found this "If you don't see the Sign in another way link, it means that you haven't set up any other verification methods. You'll have to contact your administrator for help signing into your account."

Our admin tried to reset my password but still it asked for a code.

Please help, this is my work email and I cannot access any of my emails since yesterday.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,078 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,403 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
961 questions
Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,373 questions
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Accepted answer
  1. Mohammed Altamash Khan 2,086 Reputation points
    2023-05-24T06:23:26.15+00:00

    Hi

    I just want to know why you deleted your MFA app.

    When MFA is enabled on your account and everytime your tried to login you have to put password + Code from MFA app . this is the process of authentication for a normal MFA enabled account.

    Now since you have deleted your MFA app , Kindly contact your admin and ask him to reset your MFA not password. He will provide you a QR scan to re-register your MFA. You should never delete your MFA , or atleast have a backup ( back up option is there in Microsoft Authenticator setting's) before deleting.

    Note : Some company.corporate account cannot be restored even if you have taken backup.

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.

1 additional answer

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  1. Sedat SALMAN 13,345 Reputation points
    2023-05-24T06:38:25.9633333+00:00

    you need to disable MFA for your account

    your admin can do this but this mfa may be forced by a policy or something

    so first please follow the following articles then contact your admin again

    https://learn.microsoft.com/en-us/answers/questions/23371/how-to-disable-mfa-from-azure-ad

    1 person found this answer helpful.