Guest cannot switch organization

Elfred K 0 Reputation points
2023-05-24T07:04:31.1066667+00:00

Hi,

My guest is having issues switching to my organization. As far as I am aware, she is the only one with this issue. We've tried deleting the cache and using the web version as well as removing and adding her back into the Teams but so far to no avail. The error page when she switches is as such:

User's image

Appreciate any help on this!

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  1. JimmyYang-MSFT 48,871 Reputation points Microsoft Vendor
    2023-05-25T02:50:32.23+00:00

    Hi @Elfred K

    Do you mean this error message happened when the guest user switch to another organization, right?

    Could this guest login in their organization with no issues?

    If the first answer is yes, we recommend you contact with this organization to check if the guest access has enabled for this user.

    Besides, please try to use a InPrivate browser Window https://teams.microsoft.com and see if it makes any difference.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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