How can I get support from Microsoft for active directory domain controller? I can not find a solution to fix the internet connection in my office

Question

Hello

I have a problem with my active directory domain controller. the server responds to ping IP but when I try to connect to the internet with username and password it shows me an error: the internet can not be joined

I check everything, it would be great if some one helps me to contact Microsoft support. I need them to take a look at my domain controller and server.

Answer 1

Please run;

Dcdiag /v /c /d /e /s:%computername% >C:\dcdiag.log (run on PDC emulator)
repadmin /showrepl >C:\repl.txt (run on any domain controller)
ipconfig /all > C:\%computername%.txt (run on EVERY domain controller)
ipconfig /all > C:\problemworkstation.txt (run on problem pc)

Also check the domain controller System and Replication (DFS or FRS) event logs for errors since last boot. Post the Event Source and Event IDs of any found. (no evtx files)

then put unzipped text files up on OneDrive and share a link.

Answer 2

Hello

Thank you for your question and reaching out.

Please check what is the status of the network interface when the user has the problem? Connected, Not Connected, Limited Connectivity, Disabled?

Please run an IPCONFIG /ALL when the user has the issue and compare with the ones from the Administrator session when it works

In case all TCP settings and DNS appear correct, please run both a IP ping (for example PING 8.8.8.8 and PING www.microsoft.com), do the packages drop?

Please try ping local addressed or resolve same-domain hostnames? repeat the test if the packages drop but using TRACEROUTE command (TRACEROUTE <IP> or <domain>) and see where the packages stop working.

Please make sure there are no entries for your domain or domain controller names in the hosts file located at C:\Windows\System32\Drivers\etc\hosts

--If the reply is helpful, please Upvote and Accept as answer--