How to apply the user risk and mfa policy to users in azure? i receive a failure message

Nancy Lorena Aranda Timaná 20 Reputation points

I tried to apply the user risk and mfa policy in Azure but I have this error message User's image

I already have the "Security Administrator" role but I don't know why it keeps showing me this. Please, can anyone help me with that?

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Marilee Turscak-MSFT 24,396 Reputation points Microsoft Employee

    @Nancy Lorena Aranda Timaná ,

    I understand that you are receiving the error "Multifactor authentication save failure : Unable to save the Azure AD multifactor authentication policy."

    To add to Dillon Silzer's comment, I would recommend adding all of the policy users to a group and also adding the exclusion users to a group, and then adding those groups to the policy. Since you have a large number of users, you might be hitting some limitations.

    I tested in my own tenant with both users and groups and was able to save the policy:

    User's image

    Other things to confirm:

    • Check that you have a valid Premium P2 license assigned to use Identity Protection features. If your license expired, you might run into access issues.
    • Check that "Users can use the combined security information registration experience" is selected.

    I've also reached out to the Identity Protection team to confirm if anything could have changed since I was unable to reproduce your issue.

    If the suggestions do not work, feel free to send me an email so that we can troubleshoot further - ("Attn: Marilee Turscak").

    If the information helped you, please Accept the answer. This will help us as well as others in the community who may be researching similar information.

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  1. Nancy Lorena Aranda Timaná 20 Reputation points

    Thank you very much @Dillon Silzer and @Marilee Turscak-MSFT for the help. I was able to solve the problem and indeed it was by the number of users.

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