When opening a word file from a SharePoint library the user is not able to "Check out" the document. Neither the CheckOut Banner nor the File>Info>Checkout functions appear to that user. Others in the same user group have this problem.

Simon Hudson 0 Reputation points

We have a Sharepoint document library with a user group with permission level "Contribute".

One of the 3 users has this issue when opening Word files with either the App or online opening option.

The signature banner appears but the checkout banner does not and so the file remains read only. If the affected user going into File>Info the checkout button is not visible.

The only word around is to save locally, edit, delete copy from the library and resave the new edited file in the library which is too time consuming as we have a lot of documents to process.


A family of Microsoft word processing software products for creating web, email, and print documents.
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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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  1. Ling Zhou_MSFT 1,260 Reputation points Microsoft Vendor

    Hi Simon Hudson,

    Since we can't reproduce your situation, we need to narrow down the problem and try some things.

    1, Please check if the user's permission level for the file to be checked out is Contribute.

    2, If the user's permission level is fine but the problem persists, try removing the user from the group and reassigning the Contribute permission level. Once done, please wait a few minutes, there will be a slight delay for this configuration to take effect. Clear the browser data and then log back in to see if the problem still exists.

    3, Please try to add the user to other site's group with Contribute permission level, whether the user can check out files of other sites.

    4, Try to use a different browser or your browser's InPrivate mode to see if the same error occurs.

    5, Please try logging into the user's account from another computer to see if the problem still exists.

    6, Please check if the user's permission level for Document Library is Contribute.

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