Excel file is giving error from SharePoint library

sns 9,231 Reputation points
2023-05-25T17:21:36.0433333+00:00

When opening the excel file from library giving following error, where as it is working in chrome and no error (this action could not be performed because office does not recognize the command it was given.

this issue is only in edge.

Please suggest what could be the issue.

FYI: It is SharePoint online.

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Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,234 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,262 questions
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Accepted answer
  1. Yanli Jiang - MSFT 24,121 Reputation points Microsoft Vendor
    2023-05-26T09:29:18.92+00:00

    Hi sns ,

    According to your description, there is no problem in chrome, it can be concluded that there is no problem with the file. The problem should be with the browser.

    Let's do some simple troubleshooting:

    How did you open the file? Is it through open in app or open in browser?

    Switch to private mode and retry.

    Try resetting Edge.

    Close SmartScreen.

    I will add the tag of Microsoft edge so that more people can see the problem. If the problem has not been resolved, I suggest you post a new post with the Microsoft edge tag so that you can get more targeted help.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


1 additional answer

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  1. Yanli Jiang - MSFT 24,121 Reputation points Microsoft Vendor
    2023-05-29T06:56:45.8133333+00:00

    Hi sns ,

    Thank you for the response.

    Does this happen to all users?

    Are the above methods useless?

    Try uninstalling Edge and reinstalling to see if the issue is resolved.

    I also asked the technical engineers of Office, and they had no other suggestions.

    If none of the above methods work, I have no better suggestions. Since only Edge has this situation, I suggest you use another browser as a workaround.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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