Emails Missing from Teams Group

Question

When users email our main Teams group at for example ******@company.com message traces show the email was delivered. Yet none of the Teams members get the message nor does it shown in the Team Group anywhere . If I email the channel directly though it works perfect.

Thoughts?

Answer 1

Hi @rr-4098

Please contact your administrator to enable the team mail function in Microsoft 365 admin center:

1. Enter the Microsoft 365 admin center.
2. Select Teams & groups>>Active teams & groups
3. Find your team and click
4. Enable Send copies of team emails and events to team members' inboxes in __Setting
   __
   

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Answer 2

I did enabled the setting "Send copies of team emails and events to team members' inboxes" which did work, but a copy of the message is not listed in the Teams Group