Teams error message: You don't have access to the ____ org in Teams. Select another org, or contact your admin.

Question

Everyone in my small business is now getting a message "You don't have access to the ____ org in Teams. Select another org, or contact your admin." This is because our "Teams Exploratory", the free version of Teams (Classic), has expired. We want to use the "New" Free version of Teams for all employees. But there is no clear method of doing this. The link (https://support.microsoft.com/en-us/office/switch-from-microsoft-teams-free-classic-to-microsoft-teams-free-4601d413-4419-40a8-8ca3-fe899ccdaa68?culture=en-us&country=US) does not offer informative instructions. This seems to be for personal email accounts, not small businesses with a corporate email.

I am the admin. I have access to all users. We have some employees with 365 Apps for Business on our account. How do I set it up for everyone to use the "New" Teams Free, so they can log in without getting this error message? We do not need the paid version of Teams, we only use it to attend Teams meetings as a guest that others, like our customers, have set up. Thank you.

Answer 1

Hi @RGM

At the end of the 12-month subscription, admins should convert all Teams Explore users to paid licenses that include Teams. You cannot convert directly to the free version using the original account.

If the Teams Exploratory license ends and users don't immediately upgrade to a subscription that includes Teams, they lose access to Teams, OneDrive, and SharePoint after the 30-day grace period. After another 30 days, the associated Teams, OneDrive, and SharePoint data will be deleted. The user still exists in Azure Active Directory.

If you want to use the free version, you'll need to create an account from scratch, and none of your previous data will be retained.

For more details, you could refer to: https://learn.microsoft.com/en-us/microsoftteams/teams-exploratory.

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