How can o get back in my account

Elgin Tarot Resolution 0 Reputation points

I have enabled two-factor authentication on my account, but I cannot sign in because I do not have the certificate that is required. I have tried to reset my password and use the backup codes, but they did not work. Can you please help me to access my account again? What steps do I need to take to get the certificate or disable the two-factor authentication?

Thank you for your assistance.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 353.3K Reputation points MVP

    You can manage (add / remove) your authentication devices here.

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