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I have enabled two-factor authentication on my account, but I cannot sign in because I do not have the certificate that is required. I have tried to reset my password and use the backup codes, but they did not work. Can you please help me to access my account again? What steps do I need to take to get the certificate or disable the two-factor authentication?
Thank you for your assistance.
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
The person hack my account change the log in email and password and she put a 2 step verification
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You can manage (add / remove) your authentication devices here.
https://mysignins.microsoft.com/security-info
--please don't forget to upvote and Accept as answer if the reply is helpful--
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--