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I have enabled two-factor authentication on my account, but I cannot sign in because I do not have the certificate that is required. I have tried to reset my password and use the backup codes, but they did not work. Can you please help me to access my account again? What steps do I need to take to get the certificate or disable the two-factor authentication?
Thank you for your assistance.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
You can manage (add / remove) your authentication devices here.
https://mysignins.microsoft.com/security-info
--please don't forget to upvote and Accept as answer if the reply is helpful--
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Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--