Hello @Lucas_Daneil_Lewis !
The issue you are facing is that the User is probably synced with the Windows AD , so the first thing to do is to update he Windows password with a new one , from the Local Domain
The Radius is afterwards synced and then the WIFI Database in return!
So advice the user to change - updateh their Domain password , wait for replication to happen and then he/she will be able to use the WIFI as well
If Password Writeback is enabled for Hybrid , you can do it from the Cloud , at portal.office.com
The Password Writeback feature allows the Sync of passwords from the Cloud to the Windows AD making it easier for users to maintain the Password change and /or password lock even password change if they have forgotten it!
Remember it has to be activated to use it
Once Windows AD is updated , Radius will also get the updated password
I hope this helps!
Kindly mark the answer as Accepted and Upvote in case it helped!
Regards