My Asus Laptop Keeps crashing and screen going black

M!NO 5 Reputation points
2023-05-28T15:30:24.3933333+00:00

I recently bought a brand new gaming laptop ASUS TUF GAMING A15 FA506IU_TUF506IU

Everything was OK at the beginning and then the windows security started to fail and I did factory reset after that everything just gone downhill my screen randomly goes black and everything stops working

I got bluescreens like ntoskrnl.exe every time

I have AMD Ryzen 7 4800H and NVIDIA GEOFORCE GTX 1660 TI

everything is updated, I checked the memory and turned off fast startup nothing seems to work can anyone help me on this problem? :<

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. S.Sengupta 17,141 Reputation points MVP
    2023-05-29T00:48:04.23+00:00

    The ntoskrnl.exe BSOD error could be caused by missing, corrupt or damaged system files on your system.

    If it continues even after a reset, then it seems the original files got corrupted. In that case download a fresh installation copy and go for a clean install.

    https://www.microsoft.com/en-in/software-download/windows10

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  2. Reza-Ameri 16,861 Reputation points
    2023-05-29T20:30:25.98+00:00

    Try run Windows Update and download and install all updates.

    Try visit ASUS's support website and download the latest driver for your device, have a look at:

    https://www.asus.com/support/

    Open the Command prompt or cmd as administrator and then type the following command:

    sfc /scannow

    Press enter and let it runs and see what the result is?

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